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These answers pertain to the current versions available on our site. To find out what the current version and build numbers are you will need to visit our download page, or our update page. For other informational pages visit our information site.


Content

Error message trying to install software
Error message: Unexpected Error
Integrator, removing an "empty folder"
FATMon
Find.ftg
How do I update my software
I cannot get my software registered
Installer says "Cannot find source file"
Making a Bootlog, hiding the boot menu
Media path not found or missing
My Registration number no longer works
My software hangs while reading the Registry
My trial version was expired after downloading it
Trial version: files are newer than today
Norton Utilities 2000
No uninstall feature available
  Perfect Companion
Recycle Bin Icons not working
RegMedic
RegRepair
QikFix
Save password Check Box Is Unavailable
Space Theme, uninstall
System Sentry
Updating Software
VB5 and VB6 files
Which Windows versions does our software work on
What Software should I purchase
What program should I use to open my download
Where are my Windows cabinet file?
Where are my Registry files?
WinSafe

If your question pertains to Windows and not our software please visit our page
Common Windows problems and repairs or do a Search


Removing an "empty folder" on the Integrator

If you want to remove one or two folders from the Empty Folder list but do not wish to delete them all; Open RegEdit and go to Registry Key HKEY_CURRENT_USER\Software\VB and VBA Program Settings\ Easy Desk\Empty.
Delete the value name that contains as the value data the folder you want to remove. Then change the number in the value name "Folder" to match the list. If you delete one folder lower the number by1.

To remove all the folders from the Integrator, start the Integrator and click on the wrench. Then select "Reset Utilities". Here you will find the option to clear all folders.


VB5 and VB6 files

If you have VB6 files on your system and are concerned about installing the VB5 files. DON'T WORRY! The Setup program we use will not overwrite any existing file that is a newer version or the same version. The setup program will install files that are not part of VB6 but are required for VB5. Our software has been compiled to use any shared VB5 and VB6 file with the latest versions.

A VB5 program cannot run without VB5 runtime files installed. And cannot run with only VB6 installed. This package consists of Asycfilt.dll - ComCat.dll - Comdlg32.ocx - Msvbvm50.dll - OleAut32.dll - OlePro32.dll - StdOle2.tlb - Vb5StKit.dll


Media path not found or missing

If you get a mesaage stating "The registry is missing information about the location of your media. This program will now terminate." you will need to edit the Registry Key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion, The Value Name is "MediaPath". If this name is missing, added it. If is there but no Data value is set add the path to your media files, ".wav" files. It normally is C:\Windows\Media. If the folder does not exist, just add the path as shown here to the Data value. This way any program can find where you want media files placed should a program want to install a media file.


Making a Bootlog or hiding the boot menu

To make a Bootlog in Windows 98 or 95, reboot and after you see the Keyboard and mouse load in the boot screen hold the "CTRL" key down. Or you may hit the F8 button one or twice the moment you see the "Stating Windows" message. If the F8 Key or the CTRL Key does not work. locate the hidden file C:\ MSDOS.sys file and view the properties \add uncheck the Read Only attribute. Add or modify to the [Options] section BootKeys =1. To automatically display the Boot Menu add or modify to [Options] BootMenu=1. You may have to scroll down past all the lines of Xs to find it.
To have the BootMenu show for more or less time add BootMenuDelay =10, this displays the menu for 10 seconds. To automatically create a Bootlog every time you Boot add or modify BootMenuDefault=2.
See the contents of the Msdos.sys File.

To hide the boot menu set the BootMenu=0

If you cannot find the Msdos.sys file then you are not viewing Hidden Files. In the Windows Explorer select View from the Menu Bar and then Folder Options, on the View tab uncheck "Hide file extensions for known file types" and select "Show all files"

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RegMedic

If RegMedic hangs up on a Key, shut RegMedic down and try again. If it hangs the second time, (do this just to make sure) on the same Key you will need to delete that Key. Then try again. You may find that RegMedic now hangs on the next Key. This means that a group (section of the Registry) of Keys are bad (not readable to your machine). You will need to delete them and let RegMedic replace them using the default settings feature of RegMedic. You may try Cleaning and Compacting ( with RegRepair) first to see if this clears up the bad Keys. But most often the Cleaning and Compacting reports a corrupted Registry and you will need to proceed using RegMedic.

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Trial version: files are newer than today

If the Trial version reports that there are files on your system dated newer than today: use the Windows Explorer, select "View" on the Menu Bar, then "Options" or "Folder Options" (depending on your OS). Be sure you are viewing all Files so that Hidden files will be displayed. Then select "Details" in the Menu Bar item "View" and then do a search for the date the software told you.

You should also look in the folder Windows\Sysbckup. This is a Hidden folder so you need to view Hidden files in the Options Applet of the Windows Explorer. If you have Windows 98 or ME then you will find some ".cab" files here. These are created each day, once a day. They are backups of the Registry. If you change the date on your computer to a date newer than today and reboot, a new RB00?.cab file will be created. When you reset your computer to the correct date it will not be replaced until after that date.

These files do not contain a valid backup, as the registry that is stored inside will be outdated and cause you problems if Windows need to replace your current Registry. So, if you delete one or more of these cab files it will not have any effect on your system.

Also see My trial version was expired after downloading it

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Find.ftg

I get a message "Cannot read from Find.ftg" or Find.bin: During the trial period our software detects the date and time, if you have WinBoost on your system or another program that customizes the date or time you MUST disable it before using our software (only during the trial evaluation period). These programs corrupt the trial license of our software. If you do have WinBoost or another program customizing the date disable it and email us back for a new trial license. You need to email us at techsup@easydesksoftware.com for a new trial license.

I get a message "Cannot find Find.ftg" or Find.bin: Our Program created a Trial License File that was probably deleted by an Anti Virus Program of yours that is set to auto delete or auto kill. The Anti Virus program was unable to read the file so it just deleted it. You may want to consider disabling the auto kill feature of this program.
Or a cleanup program like "Smart Cleaner" then set it to NOT delete .FTG files.
This file is stored in the Windows\Help folder, please ensure that this folder does exist. You need to email us at techsup@easydesksoftware.com for a new trial license.

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QikFix

How do I find a version number for my QikFix? If you have a registered version click on the label "Visit Our Site" located on the first Tab "Clear Startup Group". You will see the version and build number on the bottom of the new window that appears. If you have a unregistered version click on the label "Order QikFix". You will see the version label on the "Clear Startup Group" tab also.

QikFix reports file dates incorrectly: i.e. Current file 11/5/98 - Original file 5/11/98. QikFix gets the file dates out of the Windows cabinet files using Extract.exe, Extract reports the dates in USA format. When verifying files start QikFix then in the Control Panel change the Date format to MM/DD/YY and then proceed. When you are finished verifying the files you may change the Date format back.

Verifying System or I.E. Files: If QikFix reports it verified one file or has any problem verifying then you need to delete the file in the QikFix folder IEcabs.sys. Then make sure that the your I.E. cabs are in a 8.3 name folder, not in Window Update Setup Files folder. Rename this folder to Update for now then try again. If your problem is using the system files then delete the file Cabs.sys and make sure the Windows Cabinet files are in a 8.3 folder as well.

These Regsvr32's not closing can cause Windows to hang during Shut Down. If this happens use the Ctrl-Alt-Delete to shut the Regsvr32s down and reboot. It is recommended that you defrag the hard drive after having several Regsvr32s in the Ctrl-Alt-Delete window.

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Where are my Windows cabinet file?

I have a Microsoft Windows CD: You will find your Windows Cabinet file on the CD in the folder named Win98 (if you have Windows 98) or Win95. You may also find your cabinet file installed to your Windows folder Options\cabs (Windows\Options\cabs)

I have a quick restore CD from my computer manufacture: Depending on your computer manufacturer you will find your cabinet files in one of many locations. Most mfg. will install a set to the folder Windows\Options\cabs. If you do not find them there do a find file search using the search term Win98 if you have Windows 98, Win95 if you have Windows 95, or Win_25 for ME. You should find files that look like Win98_22.cab or Win95_03.cab. If not you will need to search you quick restore CD for these files.

If you still do not find them then you will need to locate a Zip file that will be greater then 30 megs. Inside one of these zip files you will find your cabinet files

A good place to start looking for them is by opening RegEdit and going to the Key HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Setup and look for the Data Value of "SourcePath".

For more help please visit Creating a Windows CD from a Recovery Disk

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Updating Software

How do I update my registered software: When updating WinSafe - unzip all files to an empty folder on the C: drive then double click on the Setup.exe. After the setup program finishes start WinSafe up by clicking on its icon. If WinSafe is already installed on your hard drive a screen will appear prompting you  to Update Only. Answer yes to this message window.

When updating all software, unzip all files to an empty folder then double click on Setup.exe and when the setup program starts you may be prompted to abort the setup because you are about to overwrite files. Do not abort setup, read the message windows carefully and continue. Be sure to install into the same folder as before so as not to have two copies of the software on your machine.

It is recommended that you go to the folder you just installed the software to, double click on the exe file to activate the program once without using the Integrator. This will ensure that the newer version registers correctly.

In some cases we have changed the registration numbers and or Product ID numbers. You may need to email us with the new Product IDs and the software title, and request a new registration number.

You will find more information about updating your software on our update page.

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What versions of Windows does your software work on?

Repellent: Version 1.2 or higher works with Windows 95 - 4.00.950. 4.00.950a, 4.00.950b, 4.00.950c. Windows 98- 4.10.1998, and Windows 98 - 4.10.2222 A (Second Edition), Windows Millennium, Windows NT 3.5, 4.0, 2000, XP.

Easy Recovery: Works with Windows 95 - 4.00.950. 4.00.950a, 4.00.950b, 4.00.950c. Windows 98- 4.10.1998, and Windows 98 - 4.10.2222 A (Second Edition), Windows Millennium.

Fast View: Version 2.0 or higher works with Windows 95 - 4.00.950. 4.00.950a, 4.00.950b, 4.00.950c. Windows 98- 4.10.1998, and Windows 98 - 4.10.2222 A (Second Edition), Windows Millennium, Windows NT 3.5, 4.0, 2000, XP.

Registry Drill: Windows 95 - 4.00.950. 4.00.950a, 4.00.950b,4.00.950c. Windows 98- 4.10.1998, and Windows 98 - 4.10.2222 A (Second Edition)Windows Millennium. NT 4.0 and Windows 2000, XP.

RegRepair 2000: Version 3.6 or higher works with Windows 95 - 4.00.950. 4.00.950a, 4.00.950b, 4.00.950c. Windows 98- 4.10.1998, and Windows 98 - 4.10.2222 A (Second Edition), Windows Millennium.

RegMedic: Windows 95 - 4.00.950. 4.00.950a, 4.00.950b,4.00.950c. Windows 98- 4.10.1998, Windows 98 - 4.10.2222 A (Second Edition).Works on English versions only

System Sentry: Windows 95 - 4.00.950. 4.00.950a, 4.00.950b, 4.00.950c. Windows 98- 4.10.1998, and Windows 98 - 4.10.2222 A (Second Edition)Windows Millennium.. Also a version is available for Windows NT 3.5 and 4.0, 2000, XP

Perfect Companion: Windows 95 - 4.00.950. 4.00.950a, 4.00.950b,4.00.950c. Windows 98- 4.10.1998, and Windows 98 - 4.10.2222 A (Second Edition), Window Millenium. Also a version is available for Windows NT 3.5 and 4.0, 2000, XP

QikFix: Windows 95 - 4.00.950. 4.00.950a, 4.00.950b,4.00.950c. Windows 98- 4.10.1998, and Windows 98 - 4.10.2222 A (Second Edition)Windows Millennium.

WinSafe 2001: Windows 95 - 4.00.950. 4.00.950a, 4.00.950b,4.00.950c. Windows 98- 4.10.1998, and Windows 98 - 4.10.2222 A (Second Edition), Windows Millennium.

FATMon: Windows 95 - 4.00.950. 4.00.950a, 4.00.950b,4.00.950c. Windows 98- 4.10.1998, and Windows 98 - 4.10.2222 A (Second Edition) Windows Millennium, Windows NT 3.5, 4.0, 2000. Not for NT 4.0 using NTFS.

Font Toolbox: Windows 3.1 and 3.11, Windows 95 - 4.00.950. 4.00.950a, 4.00.950b,4.00.950c. Windows 98- 4.10.1998, and Windows 98 - 4.10.2222 A (Second Edition)Windows Millennium. Windows NT 3.5, 4.0, 2000, XP.

Instant Check: Windows 3.1 and 3.11, Windows 95 - 4.00.950. 4.00.950a, 4.00.950b,4.00.950c. Windows 98- 4.10.1998, and Windows 98 - 4.10.2222 A (Second Edition)Windows Millennium, Windows NT 3.5, 4.0, 2000, XP.

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I get an error message trying to install software
My software hangs while reading the Registry

When trying to install software you get a error message that "You do not have permission to write to the Registry" or "error trying to update the windows registration database"; you have corrupted one of the keys in the Registry or it is over the 64k limit. To find and fix this you need to read our page "How to Fix your Registry". Once you are on the page do a search (using your browser "EDIT" and "FIND") for the word 64K. There are two keys that are of concern here. The key HKEY_LOCAL_MACHINE\Software\Microsoft\CurrentVersion\SharedDLLs and the key HKEY_LOCAL_MACHINE\SystemCurrentControlSet\Control\InstalledFiles.

The SharedDLLs key is used for reference, so that the uninstaller for your program knows not to delete these shared files. This means that you can safely delete entries of files that point to a folder other than the Windows folder; because if you remove a program that was installed to C:\AnyProgram that has files listed in this key, and you uninstall the program, you would delete the folder anyway, so you may delete the reference in the SharedDLL Key.

Solution #1: Use the Registry Drill and run the Deep Drill. It will find the Key and allow you to clean it up.

Solution #2: Export the Key to your Desktop, then delete the Key in the Registry. Edit the Exported Key in Wordpad and remove all the lines that point to a folder other than Windows\System until the file is less then 60KB. Start removing files that are not DLLs, and EXE files. Or you may delete references to files that do not point to DLL, Exe, Ocx, Cnt, Hlp files in RegEdit.

During the installation of the software you get a message a file is missing, and aborts. You may be trying to install your software from inside a zip file. This means that you did not unzip all the files. This error happens because one- you double click on the Setup.exe from inside the zip, and the setup.exe file is extracted to the Windows\Temp folder. The Setup.exe looks in its own folder for the files to install and all the files are still inside the zip. Hence it cannot find the required files.

  • Unzip the files to an empty folder of your choice. Do not allow your unzip program to install the files and do not unzip them to the program folder. When you attempt to install files from INSIDE a zip file (compressed folder) the unzip program extracts the file that is to run to a temp folder. It does not extract all the files.
  • With the files unzipped to an empty folder, close the zip program. Go to the folder you unzipped them to in your Windows Explorer and double click on setup.exe there.
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    Space Theme, uninstall

    If you did not read the instructions before installing the theme: You need to replace the files C:\Logo.sys, C:\Windows\Logos.sys, and C:\Windows\Logow.sys. They are available in your Windows cabinet files.

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    I get the error message: Unexpected Error

    If you get the message Unexpected Error when starting any of our software you will need to download and install our VB5.zip file. You are missing one or more required files.

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    My Registration number no longer works

    If you have upgraded Windows or reinstalled Windows using a different CD the Product ID of our software may change. Therefore your current registration number will no longer work.

    You will find all the needed information on our update page. Please download and install the latest version of the software and follow the directions on the update page.

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    Save password Check Box Is Unavailable

    If after using RegMedic and find that the Save Password check box is grayed out. This is caused by RegMedic installing all the missing or damaged keys. It sets up all the keys that Internet Explorer uses (if you have I.E. 4.0 or I.E. 5.0) which causes the bug in your dial up network. Microsoft has written the article below that offers a cure.

    Password Check Box Is Unavailable
    Article ID: Q137361 for Microsoft

    The information in this article applies to:
    • Microsoft Windows 95
    • Microsoft Internet Explorer versions 4.0, 4.01 for Windows 95

    SYMPTOMS

    When you are using Dial-Up Networking, you may experience the following symptoms:

    • When you are using Dial-Up Networking or you are attempting to connect to a shared network resource that requires a password, the option to save the password that you are entering may not be available. When you are using Dial-Up Networking, this option normally appears as a password check box. When you are connecting to a shared network resource, this option normally appears as a password This password In Your password List check box.
    • If you have installed Internet Explorer 4.0 or 4.01, and you click Internet Options on the View menu, click the Connection tab, click "Connect to the Internet using a modem," and then click Settings, the Connect Automatically To Update Subscriptions check box may be unavailable.

    CAUSE

    This behavior can occur if you are not currently logged on to Windows 95. If you click Cancel in the logon dialog box that appears when Windows 95 is starting, your password cache list file is not opened, and your passwords cannot be saved.

    This behavior can also occur if you have installed Dial-Up Networking but the client for Microsoft Networks or the client for NetWare Networks has not been installed.

    RESOLUTION

    To work around this behavior, use one of the following methods:

    Method 1

    When you start Windows 95, do not click Cancel in the logon dialog box. If you do not have a password, create a new one by typing it in the password box, or create a null password by clicking OK. If you create a null password, you are no longer prompted to log on to Windows 95 when Windows 95 starts. Creating a null password does not prevent other people from accessing your computer, but does allow you to password your password when you are using Dial-Up Networking or a shared network resource.

    NOTE: Creating a null password does not allow you to save your Dial-Up Networking password if you are using user profiles. Using user profiles prevents the Dial-Up Networking password from being saved.

    To restart Windows so that you receive the logon dialog box, use the appropriate method.

    Microsoft Internet Explorer 4.0 Not Installed:

    Click Start, click Shut Down, click "Close all programs and log on as a different user", and then click OK.

    Microsoft Internet Explorer 4.0 Installed:

    Click Start, click Log Off <username>, and then click Yes.

    Method 2

    Install the client for Microsoft Networks or the client for NetWare Networks in Network properties.

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    FATMon

    Why is my "View Log" grayed out: The View log on the popup menu is grayed out until the log is created. It will not be created until you get the first notification that the FAT has changed.

    What setting should I use: The recommended settings for Check the FAT should be about every two minutes. The size of change should be a minimum size. If you can use 1 Meg and be notified 3 times a day, use 1 Meg. If you are notified more than that, you should use a larger value. The Swap File size should be set to the average size, you can do this by taking the average of about 4 days use.

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    Norton Utilities 2000 does not work

    After using Perfect Companion, Norton Utilities 2000 will not run. This is because Norton has created Keys in the Registry that contain either no information, bad structure or just a bad Key. Norton needs 5 of these Keys to run, but Perfect Companion sees these Keys as junk (they contain no information and are not in the proper format for a Windows CLSID Key). Perfect Companion, version 3.5.04 or higher will now repair these Keys before cleaning the Registry after you reinstall Norton System Works 2000. If you also use another Registry cleaner such as Fix-It; then Fix-It may still remove the Keys. Norton's answer to the "work around" is to reinstall Norton.

    If we program Perfect Companion to leave poorly structured Keys alone then Perfect Companion would be programmed to ignore all other bad Keys. In fact, if a software vendor is going to fix the Registry then they should know what is a valid structure for a CLSID Key.

    If Norton Utilities is already disabled then you will need to reinstall Norton Utilities and then start Perfect Companion and it will offer to fix Nortons Keys during the cleaning process. It will delete the Key HKEY_CLASSES_ROOT\CLSID\CLSID. This Key is a typo, CLSID was repeated. Windows created this Key when first installed, and Norton replaces it. This Key servers no purpose other then to take up room.

    You can learn how to stop Perfect Companion from removing invalid Keys that your software needs by reviewing our more help for Perfect Companion page.

    Version 3.5.03 will also fix the Key for Norton Anti Virus 2000. For more on this and Perfect Companion see or More help for Perfect Companion page.

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    No uninstall feature available

    If you need to uninstall any Easy Desk Software, look in the Control Panel's Add/Remove Software applet. If you do not see the software listed there then you have restored the Registry with a Registry that predates the installation of the software you want to uninstall.

    To manually uninstall the software delete the program folder. You will also find a Registry Key at the HKEY_CURRENT_USER\Software\VB and VBA Program Settings\NAME OF SOFTWARE, delete the key.

    Both WinSafe 2001 and FATMon have a built in uninstall in the interface. FATMon's is on the About windows. WinSafes is under the Menu Item "Setup".

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    Installer says "Cannot find source file"

    When attempting to install any of our software you receive an error message like "cannot find the source for Exit to dos.pi_". This happens for one of two reasons.

    1) When you install from too many nested sub folders. This means that you have unzipped the installation files to a path like C:\Windows\Temp\Installation\Winsafe. To cure this error you need to unzip the files to C:\Windows\Temp or better yet create a folder C:\Temp. It is easy to get to and easy to empty when your done. The reason for this error is because the program that uncompressed the files just before the actual installation is a 16 bit program written by Microsoft. It cannot read to many nested folders and then read long file names as well.

    2) If you are using an unzipping program in Wizard Mode it may not have exacted all the Files. Or you are attempting to start the Setup.exe file from within the Zip file. Unzip all the files to a new empty folder. Close the unzipping program and go to the folder you unzipped the files to. Double click on the Setup file and it will install.

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    Recycle Bin Icons not working

    If the Icons do not change after you reboot Check the Key HKEY_CLASSES_ROOT\CLSID\{645FF040-5081-101B-9F08-00AA002F954E}\DefaultIcon
    (Default)="C:\Windows\Icons\Full.ico" (If the recycle Bin is full.)
    "Empty"="C:\Windows\Icons\Empty.ico"
    "Full"="C:\Windows\Icons\Full.ico"

    Assuming that this is the path you placed the Icons in. If all is correct delete the file "ShellIconCache", it is a hidden file so you will need to view all files in the Folder Options of the Windows Explorer.

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    What program should I use to open my download

    If you are getting the "Open With" window when you double click on your download then you probably do not have an unzipping program installed. Our download files as well as many other vendors' files are "ZIP" files.

    You need to download an unzipping tool. I would recommend WinZip. You can download a trial copy from http://www.winzip.com

    If you already selected a program for unzipping but chose the wrong one, right click the download zip file while holding down the "shift" key. Then select "Open with" and place a check in the "Always open with" box.


    My trial version was expired after downloading it

    You may have downloaded trial versions of our software and when you started it, it was already expired.

    If the date of expiration is prior to the day you ran it; then the software was installed once before. We recieve many emails about this. What happens in most cases is that you had a computer tech work on your machine. Many of them use our software to repair your machine, the trial versions so they do not have to pay for it. I have had many techs email me telling me that they use them on almost all their repair jobs.

    If the date of expiration is in the future then there are one of two reasons.
    1) If you have Windows 98 or ME, check to see if you have the file C:\Windows\Scanregw.exe, if not, you need to replace it. Also check the folder Windows\Sysbckup (it is a hidden folder) with the following files in it: RB000.cab, RB001.cab, RB002.cab, RB003.cab, RB004.cab, and RB005.cab. If any of these files are dated newer than today you may have had a Y2K program running that altered the system clock.
    Delete the files with newer dates as they are worthless. They are daily backups of the registry and are to old to be used. If Windows needs to install a backup registry it will use the newest file. If used, you will probably crash.

    2) See if the date of expiration is prior, and the tech deleted the Registry Keys pertaining to the software. So then the Software knows it was expired but does not know the date.

    Also see Trial version: files are newer than today

    If any of these reasons are true and you would like to try the program. Email techsup@easydesksoftware.com telling us your findings. We will send you a new trial license, however we can only do this for any one program. The new trial license will not work more than once.

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    Where are my Registry files

    In Windows 95/98, the Registry files consist of User.dat and System.dat, both located in the Windows folder. In Windows 95 the backup Registry is User.da0 and System.da0, they are both updated (replaced) with each successful bootup. In Windows 98 a cab file is created each day, once a day in the sub folder of Windows, Sysbckup. Windows will store up to 5 backups, replacing the oldest one first. These files are named RB001.cab through RB005.cab.

    Windows ME is the same as Windows 98, except it has three Registry files, User.dat, System.dat, and Classes.dat.

    In Windows NT, 2000, and XP the Registry is stored in the subfolder of the Windows\System32 (or Winnt\System32 depending on where you installed Windows to), Config. They consist of several files: Default, System, Software, Security, Sam, Userdiff. The backup files are also stored here but they use a file extension, ".sav". The Sam and Usediff do not have a Sav file. These sav files are created when you first install or reinstall Windows. Windows does not update these files on its own.

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    Updated October 20, 2004